Customer Care internship (NL/DE/FR/ESP)

at  P1 Travel

YOUR PROFILE

• You are a student majoring in Communication, Commercial Economics, (Sports) Marketing, or Tourism and seeking an internship starting in September until January;
• You’re customer-oriented and eager to discover how to cultivate satisfied clients;
• As the first point of contact for potential customers, you need to be communicatively skilled, both orally and in writing. Proficiency in a the English language is a must. It would be a great addition if you speak an additional language such as German, Spanish or French.
• You are not easily flustered. You learn to deal with challenging issues better every day and always remain positive;What you get in return?
  In addition to a varied internship on a nice office located in beautiful Leiden, you will be well taken care of. This includes a cool office equipped with all conveniences, provided lunch, sports classes on Mondays at 4:30 PM and the coolest outings with the whole gang. Every intern we’ve had looks back on an unforgettable time.

Our domain is currently available in five languages (English, Dutch, German, French and Spanish). With the international team - under the guidance of Bart and Bregje - we make daily efforts to help our customers in the best possible way.

Regarding our activities you can think of the following:

• Customer service:we provide comprehensive support to our customers in all five languages, whether it’s inquiries about products, orders, or general information. We can be reached through various channels, including phone, email, live chat and ourWhatsApp service.
• Sales: you will fully participate in the sales process, from inquiry to after sales. You will be working with our omnichannel service system (ROBINHQ), where our communication channels come together.
• Customer satisfaction: we strive for the best customer satisfaction in every way possible. This means your focus will also be on monitoring our review scores and you will be involved in projects to introduce artificial intelligence into our services.
• Logistics: we work closely with the logistic department to ensure that orders are processed and delivered quickly and efficiently.
• Market analysis & development: we monitor market trends and competition in each country where we operate to continually improve and adapt our strategies to meet the needs of our customers.In addition to participating in the above activities, we would like to discuss a meaningful assignment with you that helps both P1 and you in your development.