Customer Care Lead

at  Nomo International Inc 179322

Description:
As life changes, people want to maintain their independence, individuality, and freedom to keep living life confidently and on their terms. Caregivers want confidence that their loved one will be safe, and confidence that those receiving care will have help when they need it.
Nomo Smart Care offers caregivers a way to know how their loved one is doing and if they need help even when they can’t be there, all while allowing the loved one to keep their independence. We do this with a focus on customizable privacy options. We’re not a huge tech company here for data. We’re not looking to sell complicated features.
At Nomo, we are caregivers too. As a family-owned organization made up of a diverse mix of employees and partners, we offer simple, intelligent, and connected tools to help caregivers support their loved one’s independence while answering the question, “How’s Mom?”.
Nomo Smart Care™ - Know More, Worry Less. ™
As a Customer Care Lead at Nomo, you will play a crucial role in delivering a personalized and seamless customer experience throughout the entire customer journey. You will serve as the primary point of contact for customers, ensuring they receive exceptional (‘white glove’) support and guidance in pre- and post-purchase phases. This role requires a customer-first mindset, strong communication skills, personal comfort with technology and experience working with aging and disabled consumers in industries such as consumer electronics, SaaS, or MedTech. You will deliver the highest level of service possible and act as a liaison between customers and internal teams to ensure timely resolution of inquiries, provide high-touch support, and enhance customer satisfaction.

PREFERRED QUALIFICATIONS

• Prior experience in a concierge-style customer support role or similar high-end customer-facing position where high touch, exceptional customer service is expected.
• Proven ability to manage complex customer interactions, including sensitive or high-value cases, ensuring high satisfaction.
• Skills in business process improvement and how to elevate customer service performance.
• Strong attention to detail and an unwavering commitment to providing top-tier service.
• Ability to work collaboratively with cross-functional teams to drive issue resolution and continuously improve service delivery.