Customer Care Manager [Dutch]

at  Formitable

DESCRIPTION

Become the Heart of Our Customer Care Team!
You’ll be the missing piece that completes our recipe for success! As a Customer Care Manager, your unique contributions will add the perfect touch to our global team, ensuring our customers feel supported and valued at every step.
About the Team
Our Customer Care team is at the forefront of customer satisfaction, ensuring that when our clients need assistance, we’re there to help. We also serve as the essential bridge between customers and our product team, helping shape the future of Zenchef based on real user feedback.
Your Role
As a Customer Care Manager, you will be the face of Formitable platform, delivering exceptional customer experiences through both real-time and asynchronous communication. Your goal? To drive customer satisfaction to new heights.
Key Responsibilities
Be the Zenchef Expert: Represent our brand with warmth and expertise, ensuring every customer interaction reflects our values.
Master Our Product: Develop an in-depth knowledge of Formitable features to provide accurate and timely support.
Tackle Issues Efficiently: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging systems, aiming for quick, effective resolutions.
Enrich Our Knowledge Base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.
Voice of the Customer: Collect and communicate customer feedback to influence our product roadmap, ensuring their needs shape our future development.

REQUIREMENTS

Customer Relations Pro: You bring previous experience in customer support.
Efficient Problem-Solver: You have a knack for synthesizing information and handling high volumes of requests with speed and precision.
Solution-Oriented: You love finding new ways to improve the customer support experience and aren’t afraid to take initiative.
Clear Communicator: You can guide customers patiently and clearly through any issue.
Language Skills: Fluent in English and Dutch (spoken and written).

Please refer the Job description for details