Customer Care Manager - Fragrance & Beauty

at  Givaudan

Step into our world of creativity and joy!
Customer Care Manager - Fragrance & Beauty
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

You will manage the Customer Care area of our Fragrance & Beauty operations in Mexico and Central America, implementing Givaudan’s Customer Care strategy and best practices in the market to ensure and exceed our customers’ satisfaction in the most efficient and cost-effective way. You will lead a team of accomplished and motivated Customer Care professionals.
You will report directly to the Supply Chain Manager and dotted line to the Americas Demand & Customer Care Director, and you will work on-site at our manufacturing mill located at Pedro Escobedo, Queretaro state.
Your main responsibilities will be: