Customer Care Officer (Call Centre)

at  Search Index PTE LTD

• Call Centre / Customer Service Exp
• Office Hour / 5 Days Work Week (including weekends)
• CBD (Near to MRT)

Responsibilities

• Handle inbound and outbound calls
• Attend to customers’ enquiries via hotline and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Days Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB
• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R110507

• Handle inbound and outbound calls
• Attend to customers’ enquiries via hotline and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other ad-hoc duties as assigne