Customer Care Officer

at  Castel Resources

JOB SUMMARY

The ideal candidate will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role involves handling customer communications, troubleshooting issues, and maintaining strong relationships with customers to ensure satisfaction and loyalty.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year

REQUIREMENTS:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in a customer service or related role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using computers, CRM software, and other customer service tools.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Empathy, patience, and a strong desire to help customers.
• Ability to remain calm and professional during stressful situations.

PREFERRED QUALIFICATIONS:

• Experience in [specific industry, e.g., retail, telecommunications, software support, etc.].
• Bilingual or multilingual abilities are a plus.
• Familiarity with customer service metrics and reporting tools.

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, chat, or in-person, providing timely and accurate information.
• Resolve customer issues or complaints by identifying the problem and offering appropriate solutions or alternatives.
• Provide product and service information to customers, assisting with orders, account setup, and troubleshooting.
• Document customer interactions, inquiries, complaints, and resolutions in the company’s CRM system.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
• Collaborate with other departments (e.g., sales, technical support, logistics) to address and resolve customer concerns.
• Maintain a high level of professionalism and empathy when dealing with difficult or upset customers.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Identify potential areas for improvement in the customer service process and suggest solutions.
• Meet or exceed performance targets, such as response time, resolution time, and customer satisfaction ratings.

The ideal candidate will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role involves handling customer communications, troubleshooting issues, and maintaining strong relationships with customers to ensure satisfaction and loyalty.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 yea