Customer Care Officer

at  JointHire Singapore Pte Ltd

Job Title: Customer Care Officer
Industry: Electrical & Electronics
Salary: SGD 2200 - 2500
Location: South East, Singapore

JOB DESCRIPTION:

• Monitor the service quality to ensure customer experience and service quality meet the standard.
• Follow up on customer’s enquiries, requests and feedback with customers and internal stakeholder.
• Review and enhance processes and procedures to ensure efficiency of the operation.
• Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
• Make outgoing calls to customers.
• Resolve complicated / escalated issues.
• Other ad hoc duties as assigned by the Manager

JOB REQUIREMENTS:

• Preferably having customer service/administrative working experience
• Customer oriented and customer focus personality is preferred
• Ability to manage customers’ expectations and work under pressure
• Ability to work in team and independently
• Excellent communication skills, problem solving and good computer skills.
• Initiative, self driven and time management
• Proficiency in Mandarin is needed to liaise with Chinese speaking customers.

Please refer the Job description for details