Customer Care Officer - Mandarin Team
at Singtel
Malaysia, , Malaysia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 15 Nov, 2024 | Not Specified | 16 Aug, 2024 | N/A | Good communication skills | No | No |
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Description:
CUSTOMER CARE OFFICER - MANDARIN TEAM
Date: 13 Aug 2024
Location: Malaysia, Malaysia
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG!
Provide quality customer service to SingTel customers either by telephone or electronically.
Make an Impact by:
- Handle incoming call and enquiries from customers mainly in Mandarin, with demonstration of excellent customer service skill to meet and exceed customer’s need.
- Assist customer’s queries on their prepaid account.
- Perform checks and validation on customers’ credit deduction.
- Handling basic troubleshooting and setup for data connectivity. Take in service application and request for back office or self-processing.
- Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction.
- To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
- Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.
- To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leader.
- Work closely with team members and leaders at all times to achieve quality results & productivity.
- Assist Team Leaders & senior officers in charge as and when required.
- Proactively identify areas for service & procedural improvement and make recommendations to the team leader.
Skills for Success:
- Customer oriented with good interpersonal and communication skill.
- An effective team player with ability to interact with team to achieve goals & service excellence.
- Proactive & have great sense of urgency.
- Flexible to changes in work schedule.
- Effectively bilingual in Mandarin & English language.
- Self-driven individual with a positive attitude.
- Rotational shift job. Monday to Sunday, 8.30am to 8.30pm.
Rewards that Go Beyond:
Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Malaysia, Malaysia