Customer Care Officer

at  Salla

At Salla, we are currently seeking a dedicated Customer Care Officer to join our team. As a Customer Care Officer, you will play a crucial role in ensuring our customers receive exceptional service and support. You will serve as a liaison between our customers and our company, providing product information, answering questions, and resolving any issues that may arise. The ideal candidate is passionate about helping others, possesses excellent communication skills, and enjoys problem-solving. We believe that customer feedback is invaluable, and as a Customer Care Representative, you will be expected to actively listen to customer concerns and provide prompt and effective solutions. If you are a customer-centric individual with a knack for building strong customer relationships, we want to hear from you!

Responsibilities

• Handling incoming clients’ communications mainly via web chat, email, social media, and phone when needed.
• Help Clients set up and learn to use our platform to manage their businesses.
• Resolves fundamental technical issues. Troubleshoot issues and provide resolution on time
• Escalate problems that cannot be solved in a reasonable time frame
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers, solve day-to-day queries, and process their tickets to the concerned departments.

• Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.

REQUIREMENTS

• Bachelor’s or Diploma degree in business administration or IT.
• Excellent communication and presentation skills.
• Ability to adapt to different personalities.
• Good Computer skills, especially MS Excel.
• Customer orientation and ability to respond to different types of characters.
• Proficiency in written and verbal both Arabic & English.
• Strong phone contact handling, active listening, multitasking, prioritization, and time management will be beneficial in this role.

• Handling incoming clients’ communications mainly via web chat, email, social media, and phone when needed.
• Help Clients set up and learn to use our platform to manage their businesses.
• Resolves fundamental technical issues. Troubleshoot issues and provide resolution on time
• Escalate problems that cannot be solved in a reasonable time frame
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers, solve day-to-day queries, and process their tickets to the concerned departments.
• Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets