Customer Care Officer - SVC100

at  Singtel

CUSTOMER CARE OFFICER - SVC100

Date: 13 Aug 2024
Location: Malaysia, Malaysia
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG!
Provide quality customer service to SingTel customers either by telephone or electronically.

Make an Impact by:

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
• Provide street directory assistant to customer with regards to the location of certain business listing.
• Follow up and resolving customer complaint and problem.
• To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level within the agreed procedure.

Skills for Success:

• Customer oriented with good interpersonal and communication skill.
• An effective team player with ability to interact with team to achieve goals & service excellence.
• Good Knowledge on software computer applications for instance MS Excel, Powerpoint, MS Word.
• Proactive & have great sense of urgency.
• Great flexibility to undertake any other tasks assigned from time to time.

Rewards that Go Beyond:
Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!

Please refer the Job description for details