Customer Care –Process Associate – English – Hybrid Krakow!

at  Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of the Customer Care –Process Associate – English – Hybrid Krakow!

Responsibilities

• Response to customer inquiries via e-mail, telephone, fax or system
• Order processing in relevant customer service systems which includes orders entry
• Service administration
• Complaint handling
• Billing inquiries which include price quotations, price checks and item quantity
• General administration which includes customer files and sales contracts maintenance
• Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.
• Actively participate in the on-going assessment of customer support processes and incorporate approved improvements
• Provides ad-hoc support to internal and external stakeholders

Minimum qualifications

• University degree
• Proficiency for languages as English
• Relevant experience
• SAP Order management experience is a plus
• A Good knowledge of MS Office tools, use of email, familiarity with use of any order management software, internet & intranet usage.
• Ethical, trustworthy, communicative, action oriented, problem solver, result-driven, fast learner, detail oriented, flexible, accurate, able to handle stress and changes
• Skilled in time management, learning on the job, self-development, technical and functional

Preferred qualifications

• Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types.
• Able to write high quality content to accommodate a variety of purposes and readers.
• Ability to enhance group effectiveness.
• Ability to handle pressure and also drive positive change

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobProcess Associate
Primary LocationPoland-Krakow
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingJan 24, 2025, 6:47:14 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Tim

• Response to customer inquiries via e-mail, telephone, fax or system
• Order processing in relevant customer service systems which includes orders entry
• Service administration
• Complaint handling
• Billing inquiries which include price quotations, price checks and item quantity
• General administration which includes customer files and sales contracts maintenance
• Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc.
• Actively participate in the on-going assessment of customer support processes and incorporate approved improvements
• Provides ad-hoc support to internal and external stakeholder