Customer Care Professional
at 360insights
Moncton, NB, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Nov, 2024 | USD 15 Hourly | 10 Aug, 2024 | N/A | Customer Service | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
EXPERIENCES THAT CREATE GROWTH. GROWTH THAT CREATES EXPERIENCES.
The 360insights Customer Care Representative, provides email and telephone support and manages hundreds of daily interactions delivered at the highest level of customer service. 360insights is innovating and leading in the channel incentives and insights industry and you will be providing excellent customer service to our client’s end customers. Our company is built on a solid foundation based on the following principles:
- Unbelievable experience for our clients
- Unbelievable place to work for our team
- Make a difference in the world
You thrive in fast paced, customer focused environments, with an ability to multitask in many different software applications at once. You have excellent communication and writing skills. And most importantly, you provide an unbelievable customer service experience for our clients and customers because you love helping people.
These qualities together with the ability to learn our platforms and our industry has led to many Customer Care Representatives progressing into other positions in our team over time.
Responsibilities:
- Provide world-class customer service for our clients through:
- Inbound phone calls
- Email support boxes and portals
- Live chat
- Learn and navigate the 360insights solution in order to provide answers to customer inquiries
- Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:
- Capturing classification data on each interaction
- Providing regular anecdotal and data-based feedback through the team
- Identifying issues early and offering suggestions for solution
- Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
- Stay abreast of client product, service and policy changes
- Feedback from the Quality Assurance team through the 360 REACH program
- Support continuity of Client Care service between the hours of:
- 08:30-21:00 ET - Monday to Friday
- 09:00-17:30 ET - Saturday
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Moncton, NB, Canada
