Customer Care Representative

at  Advanced Radiology Consultants

JOIN OUR CULTURE OF CARING!

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring and friendly environment.

POSITION SUMMARY:

This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to multi-task and function in a fast paced, high call volume environment.
• Demonstrates initiative in problem solving and resolving customer satisfaction issues
• Excellent organizational skills
• Customer service skills - empathetic, active listener, who has strong follow through skills
• Proficient computer skills and data entry skills
• Critical thinking – the ability to think creatively, problem solve and work independently

EDUCATIONAL REQUIREMENTS:

• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience

• Answer telephone calls to schedule appointments for new or current patients.
• Outbound calls to schedule appointments.
• Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
• Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
• Respects patient confidentiality by adhering to HIPAA standards.
• Follows up with patients through various communication channels.