Customer Care Representative
at Daikin Airconditioning Singapore Pte Ltd
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Nov, 2024 | Not Specified | 09 Aug, 2024 | 1 year(s) or above | Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
Job Description
- Respond to customer inquiries and requests via phone, email, and live chat.
- Provide accurate and comprehensive information regarding products, services, policies, and procedures.
- Address customer complaints, concerns, and issues with empathy and professionalism.
- Analyze customer concerns and determine the best course of action for resolution.
- Collaborate with relevant departments to escalate and resolve complex issues.
- Follow established protocols and guidelines to ensure consistent service quality.
- Maintain detailed and accurate records of customer interactions and transactions.
- Document solutions, actions taken, and any follow-up required for each customer case.
- Stay up-to-date with the company’s products, services, and updates.
- Strive to exceed customer expectations by providing outstanding service.
- Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
- Follow company policies and procedures to ensure consistent and compliant service delivery.
- Adhere to data privacy and security guidelines when handling customer information.
QUALIFICATION
- O Levels
EXPERIENCES
- 1 - 2 Years
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Singapore, Singapore