Customer Care Representative

at  EasyPark Group

CUSTOMER CARE REPRESENTATIVE

Would you want to work as customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role you will be part of the customer care team where the main goal is to offer excellent support to our customers.

ABOUT YOU

We are looking for you who has a genuine interest in Customer Service and enjoys working in a fast-paced team environment, while acting without prestige. A social team player with an understanding of what a great Customer Experience means and who can also work independently. You are curious and like to challenge yourself, through stepping out of your comfort zone and try out new things to develop and grow. Feedback is something you welcome with humbleness.

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment. You will be responsible for providing our Finnish customers with excellent support through high availability and flexibility. The aim of the customer care team is to keep down the customer contact ratio to a minimum, through continuous collection of information about the different topics our customers contact us about, in order to take action on it. Together with other stakeholders, such as team managers and process drivers we come up with proposals of how to eliminate the need for customers to contact us at Customer Care, which has a great financial impact for the company.