Customer Care Representative

at  Fisher Paykel Healthcare

ABOUT US:

Fisher & Paykel Healthcare is a thriving, cutting-edge medical device company with a wide and growing range of highly innovative healthcare products. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in 120 countries around the world.
Our success is due to a supportive and friendly culture that fosters collaboration. You will reap the rewards of working for an organization with a consistent growth strategy ensuring an expanding range of innovative devices for use in respiratory care, acute care and the treatment of obstructive sleep apnea.
We pride ourselves on developing long term relationships with our customers and providing outstanding customer service so you’ll be tasked with ensuring our customers have a great experience with our company.
The Customer Care Representative works within the Quality and Regulatory team to manage customer complaints. Key responsibilities include the intake of customer’s feedback from within the Australian market and reporting to the head office in NZ. Through working with internal and external stakeholders, the successful candidate will ensure timely resolution of complaints resulting in ongoing provision of high-quality and safety of device.

QUALIFICATIONS:

• Have previous customer service / complaint handling or related industry experience
• Hold a relevant tertiary qualification
• Be able to problem solve and think on their feet whilst working to tight deadlines
• Able to multitask, prioritise and manage time effectively
• Be able to demonstrate excellent data entry and MS Office skills
• Previous knowledge of ERP & SAP advantageous
  We can offer you an opportunity to work as part of a dedicated, friendly and energetic team at a company with a fantastic culture of commitment to our employees and customers. Please note that this role is office based and successful applicants need to work in the office 5 days per week.
  Be part of a Company that makes a positive difference to people’s lives. Apply now!

• Manage all types of Customer Complaints with strong phone contact handling skills
• Receive, validate and process customer complaints and claims accurately and efficiently
• Investigate and resolve customer product complaint issues and queries whilst ensuring both customer satisfaction and regulatory compliance
• Process claims and credits to meet Company and customer requirements
• Assist customers with product software education and troubleshooting
• Liaise with internal and external stakeholders including both here in Australia and New Zealand.