Customer Care Representative

at  Hempel

Customer Care Representative, Marine

Key responsibilities:

• To provide customer care experience by serving as point of contact between customers and internal stakeholders i.e. Sales, Supply Chain, Finance and Technical Services on the sales order processing to order fulfilment.
• Process and manage all types of purchase orders and enquiries professionally
• Working in accordance with and adopt best practice ERP processes
• Strong compliance focus in all financial transactions
• Adopt Best Practice in documentation for After Care support
• Work closely with Customer Compliant Lead to ensure competent and timely response on customer claims
• Ensure customer centric approach to accommodate with different customer needs

Key tasks:

• To attend to customer enquiries for order/invoicing fulfilment in a proactive, professional and efficient manner to ensure customer service excellence.
• To execute sales orders, invoicing and managing any credit notes/debit notes and product returns with customers in the most prompt, fast and efficient manner.
• To coordinate supplies with customers, customers’ appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.
• To ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracy
• To record all stock non-availability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.
• To assist sales team to generate reports as required for specific customers according to supply agreement.
• To assist sales in any ad-hoc after sales administrative matters.
• Responsible for PFP D.O.C (Declaration of Compliance) application process.

Required education, experience and job-related skills:

• Relevant experience, Advance Diploma or Bachelor’s Degree
• Good Computer skills
• Good spoken and written English
• Good inter-personal skills
• Customer Service minded
• Time management

General behavioural competencies most relevant for the job:

• Open Communication
• Multitasking
• Drive Results
• Customer Focus

More about Hempel
At Hempel, you’ll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we’re dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.
With offices and production sites in 80+ countries, you’ll get plenty of chances for international exposure and career advancement. Whether you’re just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel’s mission to shape a brighter future with sustainable coating solutions and unleash your full potential!
Application due
2024-08-24
Seniority Level
Associate
Job Functions
Customer Service
Industry
Chemicals
Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity

Key responsibilities:

• To provide customer care experience by serving as point of contact between customers and internal stakeholders i.e. Sales, Supply Chain, Finance and Technical Services on the sales order processing to order fulfilment.
• Process and manage all types of purchase orders and enquiries professionally
• Working in accordance with and adopt best practice ERP processes
• Strong compliance focus in all financial transactions
• Adopt Best Practice in documentation for After Care support
• Work closely with Customer Compliant Lead to ensure competent and timely response on customer claims
• Ensure customer centric approach to accommodate with different customer need

Key tasks:

• To attend to customer enquiries for order/invoicing fulfilment in a proactive, professional and efficient manner to ensure customer service excellence.
• To execute sales orders, invoicing and managing any credit notes/debit notes and product returns with customers in the most prompt, fast and efficient manner.
• To coordinate supplies with customers, customers’ appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.
• To ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracy
• To record all stock non-availability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.
• To assist sales team to generate reports as required for specific customers according to supply agreement.
• To assist sales in any ad-hoc after sales administrative matters.
• Responsible for PFP D.O.C (Declaration of Compliance) application process