Customer Care Representative

at  Infosys

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

MAIN EXPERIENCE REQUIRED

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• Customer Service
• Technical Support

SKILLS / REQUIREMENTS

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• Proven experience in a Customer Service environment.
• Written/spoken Portuguese skills
• Excellent command of English in order to work in a multi-cultural environment.
• Excellent verbal, written and interpersonal communication skills.
• Flexibility to work different shifts on Month end

DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE

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• Basic supply chain knowledge
• Agile Methodologies
• Written/spoken Portuguese skills
• High communication skills
• Result and target focused

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• Process orders, and process returns.
• Help customers with complaints and questions.
• Give customers information about their orders.
• Deliver high customer service to perform support within a supply chain for a technology service provider.

This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week