Customer Care Representative

at  Jonluca Neal

We are hiring a Customer Care Representative to work from our head office in Vaughan, Ontario Monday-Friday permanent full-time in-office position. The Customer Care Representative is a valuable team member of our Inside Sales Department. Reporting to the Sales Operation Manager, this role focuses on responding to customer requests, processing sales orders, providing excellent customer service to clients and vendors maintaining our high levels of professional care.

JOB QUALIFICATIONS & REQUIREMENTS

• Minimum 2 years of sales or customer service experience is required.
• Must have excellent interpersonal and customer service abilities.
• Excellent verbal and written communication skills.
• Commitment to driving sales and achieving store targets.
• Strong attention to detail and effective time management and project management skills.
• Must be able to work autonomously and cross-collaboratively with other departments.
• Ability to multi-task and work in a fast-paced environment.
• Knowledge of SAP, ERP, and CRM is preferred.
• Proficiency in MS Office Suites, Excel, and PowerPoint is a must.
• Reliable transportation is required.
• Must be able to attend the workplace daily, full time on-site position.

WHAT WE ARE OFFERING:

Jonluca Neal is the largest, family-owned, natural food distribution company in Canada. We service a wide variety of retail partners and represent a diverse group of vendors. We are experiencing tremendous growth, and we are looking for resourceful, experienced, and energized professionals to join our growing team. We are one of Canada’s fastest growing companies with an excellent reputation in our industry.

• people-first culture
• fast-paced, dynamic, growing, and challenging work environment
• opportunity for professional growth and development
• competitive group benefit plan and employee discount on our products
• supportive, transparent, passionate, and fun leadership team

To be considered for an interview for this open position, please submit your resume with a cover letter outlining your experience, and the specific skills that you believe would be a fit in our company, along with your salary expectations at https://jonluca.bamboohr.com/careers
Jonluca Neal (the “Company”) is committed to building a team that reflects diversity and inclusivity of the community in which we work. We are an Equal Opportunity Employer, and we encourage applicants from traditionally underrepresented groups, such as women, veterans, visible minorities, Indigenous persons, persons with disabilities, and persons identifying as 2SLGBTQI+. Please advise our Human Resources Department if you require accommodation during our recruitment process or your employment. Please note: Legitimate Jonluca Neal recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname@jonlucaneal.ca We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
We sincerely thank all applicants who express an interest in this role; however, only those being directly considered will be contacted for an interview, no phone call or agency inquiries please

Responsibilities include but are not limited to:

• No cold calling this is a service care position processing orders and supporting our customers.
• Monitor and inform customers of the availability of products, new pricing, promotions, flyers, and case stack deals.
• Offer possible substitutions to products ordered that are out of stock or discontinued.
• Handle customer complaints and act as a liaison to resolve customer concerns.
• Obtain client orders via fax, phone, and email.
• Proactively make calls with clients about their orders and follow up with them regarding re- orders or changes to orders.
• Provide order confirmations and out of stock reports for all processed orders.
• Establish and maintain strong and long-term relationships with existing accounts and prospective clients.
• Develop new business relationships/customer accounts.
• Handle incoming calls from sales prospects and record orders.
• Ensure all expected orders for the day are accounted for in the company’s ERP system.
• Attend all Trade Show events, representing the Insides Sales Group.
• Provide excellent customer service to all internal and external members.
• All other duties and projects as assigned.