Customer Care Representative – Real Estate

at  Empro Group

Key Responsibilities:

• ⁠ ⁠Handle inbound and outbound calls, answering queries related to real estate listings, services, and property details.
• ⁠ ⁠Provide exceptional customer service and ensure all client interactions are handled professionally.
• ⁠ ⁠Manage client inquiries through email, phone, and chat in a timely and effective manner.
• ⁠ ⁠Schedule property viewings and coordinate with agents to meet client needs.
• ⁠ ⁠Maintain a thorough knowledge of current property listings, promotions, and market trends to offer accurate information.
• ⁠ ⁠Assist clients in understanding the real estate processes and documentation required for leasing, purchasing, or selling properties.
• ⁠ ⁠Escalate any complex inquiries or complaints to the appropriate department for resolution.
• ⁠ ⁠Update the CRM system regularly with client information and interaction details.
• ⁠ ⁠Support the sales team with administrative tasks, including client follow-ups, preparing property-related documents, and organizing open houses or events.

Good spoken and written English is a must!
Any other languages are a plus point
Submit your application via following link:
https://b24-5w3v0g.bitrix24.site/crmformazg6m/
Job Type: Full-time

Experience:

• Customer Service: 2 years (Required)
• Real Estate: 2 years (Required)

Language:

• VERY GOOD in English (Required)

• ⁠ ⁠Handle inbound and outbound calls, answering queries related to real estate listings, services, and property details.
• ⁠ ⁠Provide exceptional customer service and ensure all client interactions are handled professionally.
• ⁠ ⁠Manage client inquiries through email, phone, and chat in a timely and effective manner.
• ⁠ ⁠Schedule property viewings and coordinate with agents to meet client needs.
• ⁠ ⁠Maintain a thorough knowledge of current property listings, promotions, and market trends to offer accurate information.
• ⁠ ⁠Assist clients in understanding the real estate processes and documentation required for leasing, purchasing, or selling properties.
• ⁠ ⁠Escalate any complex inquiries or complaints to the appropriate department for resolution.
• ⁠ ⁠Update the CRM system regularly with client information and interaction details.
• ⁠ ⁠Support the sales team with administrative tasks, including client follow-ups, preparing property-related documents, and organizing open houses or events