Customer Care Representative

at  The Humberview Group

ARE YOU LOOKING TO BE A PART OF A FUN, MOTIVATING TEAM? TO HAVE YOUR EFFORTS BE VALUABLE AND CRUCIAL TO BOTH CUSTOMERS AND THE BUSINESS? LOOK NO FURTHER!

City Buick Chevrolet Cadillac GMC is looking for a full-time Customer Care Representative to join their team in Toronto.
Our Customer Care Representatives work with our dealership’s Service department to deliver high-quality customer service and assist our customers with their inquiries and needs.
We are seeking a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Service team.
City Buick Chevrolet Cadillac GMC is a proud member of The Humberview Group - one of Ontario’s leading automotive dealer groups and winner of Canada’s Best Managed Companies program for 2024. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.
Hours: Monday to Friday. Some Saturdays will be required as needed.
Compensation structure: hourly + monthly bonus.

WHAT WE LOOK FOR:

• Must have excellent communication skills (good verbal skills and a clear speaking voice).
• Prior experience in a customer service role is required.
• Experience with CDK is an asset.
• Must be comfortable with computers and technology systems.
• Strong time management skills.
• Must have the drive and desire to meet production goals and expectations.
• Call center experience would be considered an asset.
• Experience in a dealership service department would be considered an asset.
• Works well in a team environment.
  At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.
  Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

JOB DUTIES:

• Handling incoming calls.
• Make 80-100 outbound calls each day to pre-book service appointments.
• Answer online inquires and text messages in a timely manner.
• Following up on all service customers and ensuring their recent experience was excellent.
• Following up with past customers in the database.
• Communicating with all Team Members to ensure the customer experience is flawless.
• Other duties as required.