Customer Care Representative with French, Dutch and English

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We are looking for fulltime Customer Care Representatives to work across the business. Are you customer-focused and thrive by helping others? Then we are looking for you! Our Benelux sales team builds strong and lasting business relationships with hospital staff, medical associations, and opinion leaders, to achieve that goal. In this role you will be the local expert dedicated to developing Customer and Business Relationships through the Offer to Cash journey.
We offer you a position where you offer day-to-day support in Medtronic’s Order-To-Cash processes (orders, disputes & credits, inquiries, returns, monitoring) as well as Supply Chain processes through analytical and operational support.

You will monitor product, order & information flows and contribute to the company goals in the areas of customer satisfaction. This role should lead initiatives that directly impact Business performance.

• Manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements.
• Demonstrate proactive communication skills, and you follow up with our customers in a highly customer-focused manner.
• Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies.
• Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives.
• Coordinate and implement changes from OTC strategies.
• Drive continuous Improvement, while sustaining standardization.
• Work close with the Business and follow the processes, you will alert with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.
• Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans.

Must Haves

• Excellent spoken & written French, Dutch and English
• 2+ years of experience in a similar role
• Demonstrated facility to build customer relationships and liaisons across the matrix network
• Team player

Nice to Haves

• Bachelor or similar degree, in applicable areas
• Standardized and Simplified Process, Organization and System
• System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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• Manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements.
• Demonstrate proactive communication skills, and you follow up with our customers in a highly customer-focused manner.
• Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies.
• Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives.
• Coordinate and implement changes from OTC strategies.
• Drive continuous Improvement, while sustaining standardization.
• Work close with the Business and follow the processes, you will alert with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.
• Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans