Customer Care Resolution Associate

at  3 Day Blinds

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients’ homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

POSITION OVERVIEW:

Hey you, yes you! Are you someone who lives for the customer experience? Do you delight in going above and beyond to ensure that everyone you interact with leaves feeling valued? By leveraging your superior product and process knowledge you’ll resolve incoming inquiries and requests prioritizing efficiency. While you know how important it is to operate within established parameters, you have the skill and confidence to think outside the box with creative and effective solutions. You view everything with an empathetic lens and deliver a successful outcome - regardless of the challenges of a particular situation.

• Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
• Field and answer questions related to product specifications, warranty, installation, parts & repairs
• Place orders, track shipments and relay progress regularly to vested parties
• Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
• Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
• Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
• Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
• Share feedback and ideas on ways to improve the overall client experience