Customer Care Specialist - CP & OEM

at  Qiagen

Overview
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.

Position Description

• Process incoming orders in SAP software
• Review customers’ orders to ensure completeness and correctness of delivery – instructions
• Cooperate and maintain positive relations with business partners and employees of other departments of the company
• Update and enter the prices determined by the sales department (quotes) into the SAP system
• Issue invoices and corrective invoices
• Organize the delivery of ordered goods and services, manage export documentation
• Cooperate with warehouse operator to ensure correctness and timeline of export shipments
• Accept returns and handling complaints
• Provide answers to customers’ questions about the features of the products and services ordered and the status of the order within the agreed time frame
• Support implementation of new processes and changes in existing processes
• Active implementation of customers in the field of ordering products through the B2B channel

Position Requirements

• Fluency in English
• Additional language will be an asset
• Working experience at similar role
• Knowledge of SAP/ Salesforce will be an asset
• MS-Office knowledge
• Excellent interpersonal and communication skills
• Ability to multi-task and work in a fast-paced environment
• Problem solving attitude

What we offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

We offer:

• Possibility to develop in an international company
• Training and development programs
• Private medical care
• Group Life Insurance
• Multisport card
• Flexible benefits platform
• Language classes
• Pension Scheme (PPE) after 12 months
• Childcare subsidy
• Happy Monday :)
• Friendly atmosphere
• Casual dress code
• Attractive location (Sky Tower)

Please refer the Job description for details