Customer Care Specialist
at Fresh Direct

Bicester, England, United Kingdom -

Start Date	Expiry Date	Salary	Posted On	Experience	Skills	Telecommute	Sponsor Visa
Immediate	30 Nov, 2024	Not Specified	02 Sep, 2024	N/A	Good communication skills	No	No

Description:

Responsibilities:

Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
Develop and maintain department structure to understand impact of customer service function across the business
Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
Have a detailed knowledge of allocated customers business, expectations and requirements.
Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
Communicate with internal departments to ensure processes run smoothly

Experience:Min:N/AMax:5.0 year(s)

Industry:Outsourcing/Offshoring

Functional area of job:Sales / BD

Domain:Customer Service

Qualifications:Graduate

English Proficiency:Proficient

Number of posts:1

Address of job:Bicester, United Kingdom

Customer Care Specialistat Fresh Direct