Customer Care Specialist

at  Fresh Direct

Bicester, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate09 Feb, 2025GBP 25549 Annual10 Nov, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
  • Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
  • Develop and maintain department structure to understand impact of customer service function across the business
  • Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
  • Have a detailed knowledge of allocated customers business, expectations and requirements.
  • Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
  • Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
  • Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
  • Maintain effective communication between customer and Fresh Direct, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
  • Communicate with internal departments to ensure processes run smoothly

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Bicester, United Kingdom