Do you get energy from managing Freight Forwarding customers for Kuehne+ Nagel? Is Schiphol a place you want to work? Then we are looking for you!

YOUR SKILLS AND EXPERIENCES

• You have at least 3 to 5 years of relevant experience within Air logistics export;
• You are organisationally and administrative strong, can set priorities and separate main issues from side issues;
• Attention to detail and able to multitask;
• You have a customer- and service-oriented attitude;
• You prefer to work in a fast-paced and dynamic environment and are able to prioritise and shift gears quickly;
• You have an excellent command of the English language, both verbally and in writing. Dutch is an asset;
• Strong communication and negotiations skills are present;
• You are available 40 hours per week.
  

  LI-SD2

YOUR ROLE

Kuehne + Nagel is the market leader in the Netherlands within the field of Air logistics. From 4 locations at Schiphol-Southeast, a team of 500 people work hard 24/7 to import and export an international flow of goods. Air logistics is divided into the business units General Cargo (hardware items such as telephones and computers) and Perishables (vegetables, fruit, fish, flowers). For the team dealing with general cargo, we are looking for a customer care employee to support in the export division.As Customer Care employee, you are responsible for managing the exportation of goods for clients, ensuring timely delivery and adherence to all relevant regulations. Additionally, you provide optimal service to our key Air logistics customers. You work closely with suppliers and other (Kuehne & Nagel) stakeholders to ensure smooth execution of export shipments and resolve any logistical challenges. You also ensure that shipments are arranged and possible escalations are resolved in a proper and structural manner. You follow all order processes from A to Z and take action where necessary.In the position of Customer Care employee, you will join a team of 10 customer care employees and report to your Teamlead General cargo export. This is a full-time position, based in Schiphol.

YOUR RESPONSIBILITIES

• You develop and maintain strong relationships with key stakeholders at our client side and generate new (strategic) opportunities with them;
• You have regular consultations with your clients, and evaluate and optimize the export process to improve efficiency, reduce costs and enhance customer satisfaction;
• Quick and quality communication towards customers executed whenever needed, regarding shipment coordination and during escalations;
• Continuously and proactively strive, together with your team, for further optimisation of the processes and turn these into concrete plans;
• You identify and mitigate risks such as delays, damages or regulatory compliance issues. Proceed to analyse and resolve these incidents, initiating improvement actions and monitoring their implementation;
• You work closely with your colleagues within our organisation to develop creative and/or innovative solutions to our customer’s needs;
• Together with your team, you ensure that all work instructions, SOP & processes are set up and also maintain them, in addition to follow-up /updates of the software systems within your responsibilities.