Customer Care Specialist (German)
at David Kennedy Recruitment
Budapest, Közép-Magyarország, Hungary -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 23 Oct, 2024 | Not Specified | 25 Jul, 2024 | N/A | German,Slack,Thinking Skills,Microsoft Office,Zendesk | No | No |
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Description:
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Hungary. The successful candidates would support customers of an payments processor.
Position: Customer Care Specialist with German
Location: Remote/work from home in Hungary
Employment type: Full-time
REQUIREMENTS:
- Native or fluent in German, both verbal and written
- Residing in Hungary and being able to take on a job legally without the company’s support
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
- Experience in Customer Support, and technical support, especially with a help desk or other IT functions
- Ability to go through a background check
- Strong abilities to work independently and as a remote team player
- Problem-solving and critical thinking skills
- Adaptable and flexible, demonstrating abilities to work with process and information changes
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)
- Working schedule: Mon-Fri shifts are: 8-16, 10-18, 12-20, Saturday always 10-18.
Responsibilities:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Budapest, Hungary