Customer Care Specialist

at  Green Circle Salons

ABOUT

Green Circle Salons is the industry’s first sustainable salon solution dedicated to fighting beauty waste and climate change.
Our new Solutions Waste Recovery Initiative powered by Green Circle Ideas, is a turnkey and cost-effective solution designed to help you reduce the environmental impact of single use personal protective equipment (PPE), LDPE, and other plastic to ensure it is recycled and repurposed responsibly and safely.

OPPORTUNITY SUMMARY

16-month contract to cover a leave.
As part of the Sales, Education & Customer Care team, the Customer Care Specialist is a frontline member of the GCS Customer Service team. As a Customer Service Representative, you will be our customers’ first point of contact, handling inquiries and complaints and providing information about our products and services. You will ensure high-quality customer service and strive to resolve issues promptly and professionally.
The Sales, Education & Customer Care team will naturally align with our four core values:

KEY QUALIFICATIONS

• Bilingual (French and English) an asset
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A high school diploma or equivalent; a college degree is preferred.
• Ability to work well under pressure and adapt to various situations.
• Customer orientation and ability to adapt/respond to different types of characters.

EDUCATION & EXPERIENCE

• Training will be provided; however, familiarity with HubSpot is a plus.
• Proficient in MS Office & Google Drive, and Web applications
• Experience in the Beauty Industry or in the Environmental Solutions industry is considered an asset.
  Location: Hybrid or Remote options in either Canada or the US

• Provide exceptional service and a positive experience to existing members promptly and professionally via all communication tools (like email and telephone).
• Provide accurate information about products and services by maintaining in-depth knowledge of all company offerings.
• Take ownership and responsibility for the continued satisfaction of our members by fulfilling requests in a timely and friendly manner.
• Communicate and coordinate with colleagues as necessary.
• Ask facilitative questions to discover members’ needs and recommend solutions to fit them.
• Offer GCS value-added services, to drive sales conversion.
• Be proactive and demonstrate initiative by providing input and recommendations on how to improve the delivery of our member experience process continually.
• Follow communication procedures, guidelines, and policies.
• Additional duties as required by Member Success Manager Sorting and organizing warehouse.