Customer Care Specialist

at  Leica Biosystems

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Customer Care Specialist (d/f/m) for Leica Biosystems is responsible to provide support to Customers, Sales and Service teams in all forms and medias. This will include, but is not limited, to sales representative orders, field service engineer job creation deployment to achieve financial and customer satisfaction objectives (internally and externally).
This position is part of the Customer Care Department/ Non-technical Customer Support family, located in Buccinasco Office (Milano) and will be on-site. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. If you thrive in an amazing, multifunctional, supporting role and want to work to build a world-class Customer Care organization—read on.

THE ESSENTIAL REQUIREMENTS OF THE JOB INCLUDE:

• Minimum of 2 years of experience in customer care or customer service roles.
• Proficiency in English.
• At least 1 year of experience with SAP or ERP systems.
• Passion for contributing to a world-class customer care organization.
• Ability to thrive in a dynamic, multifunctional, and supportive role.
  This job is also eligible for bonus/incentive pay.
  Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
  For more information, visit www.danaher.com.
  At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

• Receive requests for price quotations, purchase orders, order changes, adjustments, applications, service requests, and cancellations directly from customers and dealers.
• Maintain excellent rapport with customers across different media interactions.
• Use tools like an internal shop and Sales Force to transfer quotations to SAP for order creation.
• Responsible for purchasing and tracking goods on orders; Coordinate timely deliveries to meet customer needs and minimize open orders at month’s end.
• Work closely with business units to obtain delivery information for scheduled shipments.
• Check with the credit department regarding customer credit statuses and defined payment methods.
• Maintain files of active orders, document changes, and ensure all information is up-to-date.
• Prepare necessary paperwork (e.g., purchase orders, invoices, return goods memos) and ensure credits are issued.
• Process sales and service orders within defined timelines and invoice accordingly; Provide timely quotations to customers.
• Purchase parts from business units and third parties and coordinate the return of equipment for repairs.