Customer Care Specialist (m/f/d)

at  CSA Group

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It’s been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people’s lives through the work that we do. We’re looking for people like you to help make it happen.
Job Summary:
For our further expansion at the Plattling location we are looking for a
Customer Care Specialist (m/f/d)

These are your tasks:

• Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area
• Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order
• Recording and maintaining accurate and complete customer master data in the CRM system
• Assist in achieving company goals and increasing revenues
• Proactively market CSA’s portfolio of services to existing customers in collaboration with the marketing team
• Occasional client/trade show visits and involvement in client events

We expect:

• Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable
• 1-5 years of relevant work experience desirable
• Knowledge in the area of MedTech or in selling services is desirable
• Knowledge of Salesforce and Workday is an advantage
• Knowledge of the testing and certification industry is an advantage
• Very good knowledge of German and English (written and spoken)
• Very good customer service skills, high service orientation and communication skills
• Detail orientation and ability to handle multiple tasks/projects simultaneously
• Independent and result-oriented way of working

What we offer:

• An interesting and varied job in the sales area to support the continuous growth of CSA Group
• Function as internal sales and customer contact for all commercial-related topics
• Possibility of mobile working and flexible working hours
• Fitness & Health Program for a relaxed balance to the daily work routine
• Company pension plan
• Permanent direct employment and a future-proof job

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at
HREurope@csagroup.org
if you require accommodation in the interview process.

• Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area
• Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order
• Recording and maintaining accurate and complete customer master data in the CRM system
• Assist in achieving company goals and increasing revenues
• Proactively market CSA’s portfolio of services to existing customers in collaboration with the marketing team
• Occasional client/trade show visits and involvement in client event