Customer Care Specialist

at  nVent

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

In this role, as a Customer Service Representative, you’ll provide support for Customer Care Teams to assist in accurate and fast order processing, ensuring exceptional service delivery. Your primary goal is to enter orders and other inquiries promptly and accurately, resolving issues while adhering to company policies and be part of enhancing customer satisfaction. You’ll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.

EDUCATION & EXPERIENCE:

• University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field)
• 3 years of experience in an industrial customer service or customer support preferable
• English: Proficiency (both spoken and written) Level B2 required
• Experience in SAP/M3; Sales Force is a plus

KNOWLEDGE, SKILLS & ABILITIES:

• Positivity and Energy: Friendly and approachable personality.
• Effective Communication: Clear and concise communication in English.
• Problem-Solving Skills: Analyze issues and find effective solutions.
• Collaboration: Work well with colleagues from various departments.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Full availability, i.e., no other permanent commitments.

• Customer Satisfaction: Responsible to ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.
• Proactive Communication: responsible informing customers about, order updates and relevant services.
• Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in ERP System
• Quality Assurance: Monitor and maintain service quality to meet company standards.
• Collaboration: Work collaboratively with teammates and support areas, in a team environment like Sales, Operation & Logistics