Customer Care Specialist

at  The Warehouse

Company Description
Here at Noel Leeming, services are our key differentiator that sets us apart from the competition. Our services range and offering ensures our customers purchases are delivered, installed, set up and secure in the space they need it, when they want it.
We are passionate about ensuring our customers have a great experience with our brand and this is where you come in!
Job Description
Our Services Booking Chapter Members will be critical in supporting our stores and our customers. Via phone and email you will aim to provide exceptional customer service with a particular focus on bookings, making sure our customers are getting our team in their homes, to support with any tech solutions.
The role sits within the Customer Care Chapter Area; you will be allocated to a squad, where you will work collaboratively with a cross-functional team. You will be joining a cohort of Services Booking Chapter Members, so there is the comradery, knowledge sharing, and learning/development opportunities that comes hand in hand with joining the team.
This is a Fixed Term position until 34th January 2025!
As a retailer we operate 7 days a week. This role will involve working 40 hours a week across 5 days, including one weekend day.
Our hours are between 8:00am and 6:00pm.
Qualifications
To succeed in this role, we are looking for a thoroughly customer-focused individual who is truly passionate about ensuring we keep the customer at the centre of everything we do. Thorough, strong eye for detail, top notch critical and problem solving skills – this describes you down to a t. Success will be summed up with your ability to execute all of the above duties by being a helpful and trusted advisor to key stakeholders such as our Service Solutions Specialists and our valued customers. Living and breathing attributes such as collaboration and a growth mindset will come naturally to you, along with thriving in a busy ever-changing environment.

Our ideal candidate would also possess:

• Excellent written and verbal communication skills
• Great attention to detail and accuracy of work
• Excellent organisation skills
• A relationship builder – at all levels
• Effective decision-making skills

Additional Information

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story. By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work, so expect to receive:

• Career opportunities that come with a company our size!
• Join a company that holds sustainability at the heart of what we do!
• Staff discounts across all our brands!

Please refer the Job description for details