Customer Care Specialist
at TOMRA
Dublin, County Dublin, Ireland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Sep, 2024 | Not Specified | 20 Jun, 2024 | N/A | Customer Service Skills,Communication Skills | No | No |
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Description:
Company Description
TOMRA is the world’s leading provider of reverse vending solutions for drinks containers. With more than 80,000 installations in 4 continents, our business is divided over 60 markets and is publicly listed on the Oslo Stock Exchange.
Less than 5% of beverage containers consumed worldwide are collected for closed-loop recycling. TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills, and streets. TOMRA’s state-of-the-art technology, which is used as part of Deposit Return Schemes (DRS), helps to transform society’s habits and keep valuable resources in a continuous loop of use and reuse. TOMRA’s reverse vending machines, digital solutions and service make recycling easy for the industry, system owners, retailers and consumers to contribute to a more sustainable planet.
Here in Ireland we are at a very exciting point of our journey with the DRS having gone live in February this year. As part of TOMRA’s expansion and growth initiative in Ireland we are seeking a full-time Customer Care Specialist to join our busy team on a permanent basis.
Job Description
- Support with installation planning
- Answer calls from customer locations
- Provide hotline technical support to customers and colleagues in the field
- Address and resolve customer queries
- Dispatch and interact with technicians, colleagues and partners visiting sites
- Coordinate onsite maintenance and repairs
- Investigate customer complaints
- Escalate inquiries to the appropriate team, when necessary
- Pass customer feedback onto the relevant team to improve the company’s services
- Deliver a professional level of service at all times, this includes orally and written to internal and external stakeholders
- Provide support to the Service team on Service projects and initiatives
- Work with our ERP system (IFS)
- Work to team KPI’s
- Work to business SLA’s
- Perform setup and configurations to the machines remotely online
- Continue to seek general business optimisation opportunities
- Ensure you take reasonable care for your own health and safety
- Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others
- Ensure all incidents and hazards at work are reported accurately and in a timely manner
We operate everyday from 8:00am to 10:00pm. Most of the shifts would be scheduled between 8:00am and 6:00pm. Your normal working hours will be 37.5 hours per week on a rotational basis over 5 days from Monday to Sunday.
Qualifications
- Tech savvy
- Strong communication skills
- Excellent customer service skills
- Capable at managing multiple stakeholder expectations
- Good at problem solving
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Dublin, County Dublin, Ireland