Customer Care Specialist with Hungarian

at  LOreal

L’Oréal CZ/HU/SK, the leading beauty tech power-house, drives innovation from its regional HQ in Prague. We’re shaping the future of beauty across the region with cutting-edge technology and iconic brands. Currently, we are expanding our Customer Care team and searching for Specialist with fluent Hungarian and Czech (or Slovak).

• Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
• Establishing personalized relationship with the key clients
• Efficient response to customer´s requirements and following up with customers to ensure their issues are resolved and satisfaction is achieved.
• Execute E2E process of orders, claims, disputes, returns, credit notes, refunds and proactive follow-up
• Collaborating with cross-functional teams to resolve complex customer issues (FC, Sales, Credit, Portfolio, Supply Chain, Finance…)
• Follow and enforce company standards of processes and policies
• Collaborate to maintain accurate customer master data
• Identifying opportunities for process improvements to enhance the customer experience
• Perform testings when implementing new system features
• Owner of the Order To Cash process