Customer Care Specialist

at  Yokoy

AFTER CLOSING OUR $80M SERIES B FUNDING IN 2022 AND GOING THROUGH A HYPER GROWTH PHASE, WE ARE NOW STRIVING TO LEAD THE TECH-FOCUSED TRANSFORMATION IN OUR FIELD AND BECOME THE NUMBER 1 ALL-IN-ONE SPEND MANAGEMENT SUITE FOR MIDSIZE AND ENTERPRISE COMPANIES. JOIN US AS OUR NEW CUSTOMER CARE SPECIALIST AND HELP US ACHIEVE OUR GOALS! \UD83D\UDE80

We are looking for a confident individual to join our Customer Success team and support our daily business as a Customer Care Specialist. In this role, you will be in daily contact with our customers to resolve their operational issues, answer their questions, or any other concerns. You are responsible for the correct administration of application problems, the creation of support tickets and the communication with the end user. Furthermore, you are also in contact with our other internal teams to investigate issues and provide feedback. Within this role, you will be in the center of our customer success processes and directly influence our customer satisfaction.
This is your chance to shape the Customer Care area of a FinTech scaleup and to bring your support knowledge to the next level. We allow you to work with great freedom and creative possibilities.

• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
• Internally, you’re the first point of contact for knowledge on the operational use of our software
• ️ What you’ll need:
• You finished your studies or your apprenticeship or has some work experience of at least one year in an operational area (ideally Finance, Support, Customer Care)
• Background in finance and or accounting is a strong plus
• Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
• Ability to handle a variety of tasks at a high frequency
• Structured and detail oriented approach to work
• Fluency in English and German, additional languages are a plus