Customer Care & Supply Chain Management Representative

at  Givaudan

Step into our world of creativity and joy!
Customer Care & Supply Chain Management Representative
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with. Every day, your talent, your personality, and your passion will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
As a CC & SC Management Representative reporting to the CC Front Office Team Lead yo will be the central link between the customer, operations, sales team and GBS to ensure client’s requirements are met in the most efficient and cost-effective way. Build strong relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

YOU?

Want to join a team that’s passionate about innovation and creativity, and that works together to achieve extraordinary things? It’s your essence that we’re looking for.

Your professional profile includes:

• High School or Secondary Education
• Associate or University Degree preferred
• Fluent in English
• 2-3 years in the industry including customer facing role
• Strong knowledge of SAP and associated processes
• Microsoft Office expertise
• Demonstrated Customer Relationship Management
• Basic Inventory Management knowledge
• Understanding of Incoterms and Shipping Terminology
• Negotiation skills
• Knowledge of Lean/Six Sigma, (white/yellow belt)

• Execute Customer Care strategy and follow global guidelines
• Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant
• Provide support for assigned customers and affiliates to meet order requirements and escalate issues
• Collaboration with customers, operations, sales, and GBS
• Resolve issues and requests for order changes and inquiries internally and externally
• Handle customer complaints and returns
• Determine corrective actions with the help of the Support Office, Control Tower and Continuous Improvement
• Prepare Debit and Credit notes and other billing activities
• Manage customer expectations and build strong relationships
• Collect Customer Forecast and work with planning on information relating to demand planning and stock positions and participate in demand planning meetings
• Understanding and overseeing all aspects of supply chain management and coordinating full order cycle,
• Ask for and act upon Customer feedback
• Update accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirements
• Provide coverage and support accounts for other team members
• Know how to diffuse a difficult situation and get resolution with the customers
• Follow the new Customer/product processes and contribute to improving new customer experience
• Participate in Customer visits and presentations
• Take Ownership on Customer Safety Stock Contracts management ensuring adherence to Givaudan’s
• prerequisites and with Inventory impact assessment,
• Spot and correct Supply/Capacity issues on Finished goods, Raw material without customer impact,
• Coordinate Product life cycle management focusing on efficient introduction and removal of products,