Customer Care SVCS Consultant

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

JOB DESCRIPTION

As a Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Here are some of the key activities you will perform in this role:

• Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone, ensuring a positive customer experience.
• Customer Issue Resolution: Address many customer concerns, warranty repair requests, post-sale customer service inquiries, service/repair requests, and Infrastructure repair and advance exchange requests. Use your problem-solving skills to find effective solutions.
• Product Knowledge: Gain a deep understanding of Motorola’s products, services, and solutions to provide accurate and reliable information to customers.
• Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
• Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
• Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.
• These activities are crucial in providing excellent customer service and maintaining strong relationships with our customers. As a Customer Service Representative at Motorola, you will play a vital role in ensuring customer satisfaction and contributing to the company’s overall success.

BASIC REQUIREMENTS

• Fluent in English (spoken and written).
• Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
• 1 year of work experience.
• Availability from Monday to Friday from 7 am to 7 pm.
• Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte Esq. Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa) and when required (first 90 days are 100% onsite).

TRAVEL REQUIREMENTS

None

• Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone, ensuring a positive customer experience.
• Customer Issue Resolution: Address many customer concerns, warranty repair requests, post-sale customer service inquiries, service/repair requests, and Infrastructure repair and advance exchange requests. Use your problem-solving skills to find effective solutions.
• Product Knowledge: Gain a deep understanding of Motorola’s products, services, and solutions to provide accurate and reliable information to customers.
• Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
• Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.
• Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.
• These activities are crucial in providing excellent customer service and maintaining strong relationships with our customers. As a Customer Service Representative at Motorola, you will play a vital role in ensuring customer satisfaction and contributing to the company’s overall success