Customer Care - Team Lead

at  EasyPark Group

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

As Customer Care Team Leader at EasyPark, you are responsible for developing and continuously managing a team of Customer Care Representatives, Professionals, and Experts focusing on the onboarding and support of EasyPark customers in channels such as Phone, Email, Chat, and Social Media.
You will work closely with the Customer Care Manager and other Customer Care Team Leaders to continuously improve the work of the Customer Care function operating in a fast-paced, fast-growing ever-changing business environment.
You will have full people management responsibility and report to the Customer Care Manager for EasyPark Netherlands (NL).
This position will be based in Amsterdam, Netherlands where you will have the exciting opportunity to further develop our Customer Care team. Whilst most of the team is currently based in Amsterdam, we also Customer Care Representatives with our overflow partners in NL and abroad.