Customer Care Team Lead

at  Sundays

OVERVIEW:

Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us!
The mission of the Customer Care team is to provide exceptional service and support to our customers, delivering a responsive, seamless experience from start to finish. Reporting to the Customer Care Manager, the Team Load, Customer Care is responsible for ensuring high quality and efficient customer interactions and supporting customers with orders from receipt to shipment. Additional responsibilities will include acting as an escalation point for Customer Care Associates and supporting in department projects.
We take pride in our Customer Care Team providing exceptional customer service to help expand our brand. Our team members are experts at turning customer concerns into opportunities, solving problems, and ensuring we deliver the kind of customer service people rave about.
You are organized, detail-oriented, authentic and passionate about customer care.

QUALIFICATIONS & REQUIREMENTS:

• Required to work on weekends, when scheduled
• 1 – 2 years of Customer Centre, Customer Care experience and/or order management in a high-volume environment
• Excellent written, verbal and interpersonal communication skills
• Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly
• Confident in multitasking, prioritizing and organize tasks to meet deadlines and increase efficiency
• Detail-oriented
• Works well under pressure, independently and as a member of a team
• Intermediate to advanced computer skills including Microsoft Office suite, navigating the web and ability to type 50+ wpm
• Experience with Shopify or e-commerce platform an asset