Customer Communications Assistant

at  Kier Group

Customer Communications Assistant
We’re currently looking to recruit a Customer Communications Assistant to join our Group Corporate Affairs Team. This role will have responsibility for managing and responding to customer and general public queries in a timely and professional manner. You’ll serve as a key point of contact for customer communications and work closely with various departments to ensure responsive, accurate and consistent messaging.
Location: Rushden, Northamptonshire, with flexible, hybrid working
Hours: 22.5 hours per week – flexibility on the days worked available if desired, just let us know when you speak to us
Contract: Permanent

RESPONSIBILITIES

As a Customer Communications Assistant, your day-to-day responsibilities will include, but not be limited to:

• Responding to customer enquiries via email, phone, website and social media channels.
• Collaborating with the Corporate Affairs and Customer teams to develop communication and messaging.
• Maintaining a thorough understanding of company projects, contracts and geographies to handle customer and general enquires in an accurate and timely manner.
• Monitoring and reporting on customer feedback and trends to the Corporate Affairs Director to support corporate reporting.
• Generating insights for all customer and general enquiries, including activity records for internal audits.
• Leading customer experience reporting and representing the Group customer strategy at monthly forums.

This role of Customer Communications Assistant is great for you if you have:

• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to prioritise tasks effectively.
• Proficiency in Microsoft Office and the ability to work with customer relationship management (CRM) systems.
• Ability to work independently and as part of a team.
• Experience in customer and stakeholder-facing roles is preferred