Customer Communications Associate

at  SentinelOne

ABOUT US:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

ABOUT US:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

WHAT ARE WE LOOKING FOR?

SentinelOne is growing its Customer Communications team and is looking for a Customer Communications Associate to support our efforts for educating and communicating with our customers in order to enhance their lifecycle.
You should be detail-oriented and adept at communicating in writing and verbally. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our customers successful!

WHAT SKILLS AND KNOWLEDGE SHOULD YOU BRING?

• 1+ years of experience or commensurate education in writing, communications, corporate marketing, customer marketing, or public relations with a focus on existing customers
• Genuine interest in cybersecurity and delivering on an outstanding experience for customers
• Impeccable written and verbal communication skills, with an understanding of how to adjust to engage varying audiences
• Familiar with Marketing or Campaign tools (e.g., Marketo, Hubspot, Marketing Cloud, etc.)
• Thrives in a multitasking, fast-paced environment and can adjust priorities on-the-fly
• Detail-oriented and analytical
• Strong team player but still a self-starter

• Collaborate with colleagues across Product Management, Engineering, Security Research, Marketing, Services, and others to support the execution of communications to all SentinelOne customers.
• Draft systemic and recurring communications to keep customers informed and educated on the latest updates and enhancements.
• Develop and execute ad hoc surveys soliciting customer feedback and analyze results for follow-up action and discussion in executive-level reporting.
• Undertake other responsibilities, as required.