Customer Communications Manager – 12 month opportunity

at  Commonwealth Bank

Bankwest Customer Communications Manager – 12 month opportunity

• 12 month opportunity
• Position location: Sydney (Eveleigh) or Perth

• Actively support the Marketing Communications Lead with prioritising, building, and deploying 1:1 communications in alignment with the wider communications strategy and business goals
• Work with data analytics, stakeholders, and marketing peers to clearly articulate a customer need or business problem and identify the right communications solution to deliver the best customer experience
• Work with data analytics and stakeholders to identify the right customer audience, ensuring alignment between targeting and content
• Be a subject matter expert in writing engaging content across channels, ensuring consistency of Bankwest tone of voice
• Implement multi-channel customer journeys in line with our standard operating procedures.
• Proactively seek out customer insights and results to inform future communications decisions, as well as identifying opportunities to improve operating efficienc