Customer Communications Manager
at MetLife
Brighton, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Jan, 2025 | Not Specified | 29 Oct, 2024 | N/A | Communication Skills,Communications | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
10%
Relocation Assistance Available
No
Posted Date
25-Oct-2024
Job ID
4625
THE OPPORTUNITY
We are seeking a dynamic Customer Communication Manager to join our team and play a pivotal role in driving digital adoption and customer loyalty. The ideal candidate will be a skilled marketing professional with a passion for creating engaging and effective communications.
WHAT YOU NEED TO SUCCEED (REQUIRED QUALIFICATIONS)
- Bachelor’s degree in Marketing, Communications, or a related field.
- Proven experience in customer communications or marketing roles.
- Strong understanding of digital marketing channels and strategies.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
WHAT CAN GIVE YOU AN EDGE (ADDITIONAL SKILLS)
- Experience in the insurance industry is a plus but not required.
How To Apply:
Incase you would like to apply to this job directly from the source, please click here
Responsibilities:
- Digital Adoption: Develop and implement strategies to encourage adviser and customer adoption of our digital portals, focusing on the individual protection line of business.
- Customer Communications: Design, implement, and manage a comprehensive customer communications program to enhance customer loyalty and retention.
- Content Development: Create compelling and informative content for various communication channels, including email, SMS, social media, and in-app messaging.
- Campaign Management: Oversee the planning, execution, and measurement of customer communication campaigns to achieve desired outcomes.
- Data Analysis: Analyze customer data and insights to identify opportunities for improvement and optimize communication strategies.
- Collaboration: Work closely with cross-functional teams, including product, marketing, sales, and customer service, to ensure alignment and effective communication
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Marketing
Graduate
Marketing communications or a related field
Proficient
1
Brighton, United Kingdom