Customer Connect Service Advisor

at  Westfield Health

EDUCATION AND QUALIFICATIONS

• A reasonable standard of education or equivalent qualifications/experience.

EXPERIENCE

• Experience of working in a target customer focussed environment.
• Sound experience of performing a computer-based task or role in a work environment

SKILLS

• An ability to build rapport and a desire to go above and beyond for our customers.
• An ability to work to a high standard of customer service in line with our quality and performance metrics.
• Strong, clear, and effective communication skills so you exceed customer expectations.
• A genuine interest in helping people.
• Flexible and adaptable, open to change and new ways of working, with a positive can-do approach.
• A proactive approach to your own development
• A team player that develops great working relationships
• PC literate and capable of operating new systems with confidence and accuracy, competent in using Microsoft Office Suite

ARE YOU INTERESTED?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.
If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.
We’re so excited to meet you!

ABOUT THE ROLE

You will be …

• Predominantly telephony-based customer service role with an emphasis on consistency of quality
• providing our customers with a caring and proactive support service. We are passionate about first call resolution and customer experience.
• Provide up to date information about our products and services.
• Retain customers through promoting the benefits of our products.
• Supporting customers with online claims queries and helping them to register for our online services.
• Replying to customer queries via email

Getting involved in…

• A healthy work/life balance, and this opportunity will offer you a 35-hour working week, working between 8.15-5.30 Monday – Friday, with the option to condense your hours and make this a 4-day week. You will have flexibility to work from home once training is completed.
• You will complete a 6-week training plan in our modern office in Sheffield city centre.

Working with…

• A friendly and supportive team of 18 customer service advisors in our hub

Our co-created Values reflect the ‘way we do things around here’. The customer service advisor will be expected to demonstrate these values in all aspects of their role.

• We care
• We’re in it together
• We are explorers
• We own i