Customer Consultant - Medical Devices

at  Stryker

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
We’re looking for an enthusiastic and driven team member who loves problem solving and learning to join us as a full time Customer Consultant!
This is a great opportunity for someone who has previous customer service experience in any industry. Utilise your talents in a new career!

WHAT YOU WILL DO:

• Manage customer correspondence and administration requests while providing feedback to sales team and product managers
• Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM
• Process Patient on the Table (POT) requests in accordance with Stryker procedures
• Provide Proof of Delivery (POD) details as requested by customers including investigating missing and partial shipments
• Manage customer invoicing requirements
• Participation in continuous process improvement, conduct internal audits and be aligned with quality standards.