Customer Consultant

at  Reshape Biotech

CUSTOMER CONSULTANT AT RESHAPE BIOTECH

At Reshape, we don’t just challenge the status quo of biotech today. Our goal is to redefine biotechnology research for the future. We believe that biology holds the key to a sustainable future. We want to provide the most innovative companies with the tools to decode nature in order to address some of humanity’s biggest challenges — from revolutionizing alternative protein production to pioneering sustainable agriculture practices.
Could you see yourself at Reshape? Read on.

THE PURPOSE OF THE ROLE

We are seeking a seasoned Customer Consultant, someone deeply engaged in steering and documenting value for our esteemed biotech customers. In this pivotal role, you will be the linchpin ensuring the success of our implementations, guaranteeing an unparalleled experience as a Reshape customer. Your primary focus will be nurturing and fortifying customer relationships, ensuring they extract maximum value from our cutting-edge technology and platform—from the initial implementation stages to renewal, expansion and beyond. Additionally, this role will position you at the heart of Reshape, offering the opportunity to collaborate with the brightest minds across product and tech, sales, and operations.

THESE WILL BE YOUR MAIN RESPONSIBILITIES:

• Expert Commercial Partner: Work in very close collaboration with account executives to build deep trust during customer engagements
• Strategic Advisory Role: Serve as a trusted advisor, helping customers implement the solutions quickly and efficiently and understanding their needs and pains
• Collaboration for Continuous Improvement: Collaborate seamlessly with the sales and product teams, conveying customer feedback and contributing to overarching product and process enhancements.
• Value Documentation: Promote and meticulously document the value derived from our implementations, identifying and positioning opportunities for delivering additional value to customers.
• Regular Engagement: Establish and maintain a regular meeting cadence with customers to ensure good expectation setting, resolve any concerns promptly and discuss and administer renewals
• Project Management Excellence: Support implementations by upholding sound project management practices, ensuring timely deliverables for all stakeholders involved.