Customer Consultant with German, Italian and English - Kraków, Poland

at  Real Recruitment Solutions

• Hybrid-Work: 3 days at the office (heart of Cracow) and 2 remotely from home
• Efficient and fast online recruitment process
• Working schedule time frames: Monday- Friday: 7:30 - 16:00 (30min lunch break is paid) (Polish time time - always 8h/day, 40h/week, 5 days/week)
  We are recruiting on behalf of our client - an American marketing company that sells health, beauty, and home care products. It is the largest multi-level marketing company in the world by revenue. It is present on many European markets, Poland included.
  NO EXPERIENCE REQUIRED, but general knowledge about customer support would be an asset
  Training: 1 month, ideally in the office.

REQUIREMENTS:

• Fluent command of German and Italian (C2)
• Fluent level of English (min. B2)
• Enthusiastic, communicative approach and willingness to support our customers
• A great approach to teamwork and focus on internal and external customers
• No experience needed but it would be an asset
• Excellent soft and communication are a must

• Manage business queries and inbound calls (each call lasts approximately. 2-3 minutes)
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in the database
• Document interactions in the ticket system
• Generate innovative ideas and solutions that will improve customers satisfaction