Customer Contact Administrator (Full-time/Part-time)

at  Severn Trent

Here in Developer Services, we’re committed to providing outstanding service to our customers. That’s why we’re proud to be recognised as a leading service provider in our field. But we’re not content to rest on our laurels. Our ambition is to be market-leading in everything we do, by being easy to deal with, offering value for money, and creating an awesome place to work. To achieve this, we need great people who are passionate about playing their part in our journey. If you’re looking for a career that’s both challenging and rewarding, we’d love to talk to you. Do you want to be part of something special?

THERE’S A FANTASTIC CHANCE TO JOIN OUR DEVELOPER SERVICES TEAM BASED AT OUR HEAD OFFICE SITE IN COVENTRY ON A 12-MONTH FTC. DISCOVER WHY WE’VE BEEN LEADERS NATIONWIDE FOR DMEX (DEVELOPER SERVICES CUSTOMER EXPERIENCE MEASURE). THIS SUCCESS ISN’T BY CHANCE; IT’S DUE TO OUR TEAM’S DEDICATION TO DOING THE RIGHT THING BY OUR CUSTOMERS AND DELIVERING EXCELLENT CUSTOMER SERVICE, YOU COULD JOIN US!

If you’re someone with excellent customer call handling skills and good IT skills looking for a new challenge in a market leading environment then we can provide the training to learn about the wonderful world of Developer Services. Of course any experience of water and waste water knowledge would be a bonus but this is not essential. If you’ve got an eye for detail and are able to offer unwavering excellent customer service while working under pressure then this role would be ideal for you.
Typical working hours are Monday-Thursday 8am-4pm / 8.30am-4.30pm and Fridays 8am-3.30pm. Feel free to talk to us about any part-time working requests.

EVERYTHING YOU NEED TO KNOW

As part of a team of 8 you’ll be the first point of contact for all New Connections customers, taking calls, replying to emails, speaking to customers on webchat, seeking advice from our technical teams, we even get some postal applications to process. You’ll provide advice and guidance for customers wishing to make an application by directing them to the relevant application form (or you might complete it with them) and explaining the new connections process, with the aim of resolving any queries as quickly and hassle free for the customer as possible.
Once an application has been made you’ll log it on our system (including using SAP, GISST, Excel) ensuring 100% accuracy to prevent any failures to our work, and keeping our records up-to-date. You’ll liaise with other DS teams including our technical and operational teams and Finance to make sure we’re aligned on the advice being given and offering consistency of excellent customer service, so strong stakeholder management skills are a must.
Your days will be varied as you pick up these different tasks between you. It’s crucial to our customers journey with us that we get things right 1st time so we work together as a team to achieve this, you’ll have plenty of support to do this!