Customer Contact Agent - Auckland
at Live Nation
Auckland CBD, Auckland, New Zealand -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Nov, 2024 | Not Specified | 31 Aug, 2024 | N/A | Powerpoint,Training Manuals,Working Environment,Clarity,Communication Skills,Microsoft Office,Excel | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)
- Interpersonal Skills - Ability to relate to people on all levels by quickly establishing rapport and displaying patience where necessary.
- Organisational Skills - Proven ability to effectively manage time to ensure training deadlines and business needs are met.
- Results Orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and effectively applying effort and resources, combined with passion, belief and energy.
- Numeracy - Ability to check numerical data entered and be able to identify unbalanced accounts.Computer Literacy - Ability to use Microsoft Office based computer packages including Word, Excel & PowerPoint. Typing skills with high accuracy
- Communication - Demonstrating strong communication skills, both written and verbal. Clarity and confidence when presenting/training. Effective listening skills are also paramount.
YOU (BEHAVIOURAL SKILLS)
- Customer Focus - Ensuring Ticketmaster’s internal and external customers’ needs are continually satisfied. Experience in dealing with and training a range of people from different backgrounds is highly regarded. Contact Centre experience is advantageous but not mandatory.
- Attention to Detail - Ability to accurately maintain training manuals and other training documentations ensuring quality assurance requirements are met.
- Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.
- Problem Solving - Ability to identify potential problems and identify solutions. Appropriately seeking information from higher source when required.
- Positive Attitude - Possession of “natural energy” with a proactive focus.
- Police Clearance Check - Due to PCI compliance requirements a police clearance check is required to perform this position.
Responsibilities:
- Answer calls across Customer Service / Outlet Services / Sales as required.
- Respond to customer enquiries via electronic communication.
- Assist outlets with general and technical issues and escalate where necessary.
- Other duties as required and directed.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Auckland CBD, Auckland, New Zealand